I am having a very small wedding and need less than 30 invites in total. Are you able to print small runs?
Sorry, unfortunately I don't take on orders for less than 30 invites due to the higher costs of setting up a small print run. 

A lot of your stationery designs include some gold or glitter details, is it real glitter or gold foil?
All of my stationery is digitally printed by my trusted professional printers. As standard, any glitter or metallic texture on our stationery designs is digitally printed and does not consist of actual metallic foil (but it still looks realistic and elegant, feel free to order a sample if you don’t believe me!). I am happy to quote for adding gold or silver foil to your stationery if that’s the specific look you are after (but be advised, the price is likely to be at least 2 times our standard price), just get in touch for a foil quote.

Can I see a printed sample of my invitations before you send them to print?
Generally, all my printed samples are not customisable due to the fact that all my stationery is printed professionally. If you do want to be 100% sure that you are happy with your design before printing the whole order, you can order a printed sample (the printing and delivery will roughly take 1 week and a half), but there would be a change of £30.

I'd like my invitations to be personalised with the names of my guests. Is it possible and if so, does it cost more? 
I can definitely add your guests' names to the invitations, you can purchase this extra service here.

When should I order my 'on the day' items (menus, table plans, place cards, etc.)?
The turnaround time for 'on the day items' is roughly 4 weeks (including design, print and delivery to one UK address). Unfortunately, I cannot guarantee delivery of the items if ordered  less than 4 weeks before the wedding date and/or approved less than 2 weeks before the wedding (and I will not be able to issue a refund for orders not delivered on time in this case). So, make sure you allow plenty of time for your 'on the day' stationery.

Do you just do wedding stationery?
Not at all! You can choose one of the invites from our Collections and turn it into an invite for anything you want! Birthday parties, confirmation parties, baby showers, Bar Mitzvahs, corporate events, you name it! 

I love one of the Collections you have on your site, but I'd like to order other items that are not on your website. Can I do that?
Absolutely! Get in touch to discuss your requirements and I'll get back to you with a bespoke quote!

I like one of your Collections but the colour scheme doesn't match my wedding theme! Could you change the colours for me?
Yes, for most designs. Unfortunately not all colours suit all designs so get in touch to discuss your colour scheme and further options.

How long does it take for the stationery to be designed and printed (and delivered!)?
I advise you set aside a minimum of 4 weeks from the day or ordering. For bespoke designs, the time needed increases to a minimum of 4-6 months. 

How many invitations should I order?
You should order around 70% of your total guest list. You are sending one to each household, not one per guest. It is also wise to have a few spare copies in case you make a mistake while addressing them or you have some last minute guests you want to invite.

How will my items be delivered?
Stationery deliveries to within the UK will be delivered via tracked courier. International deliveries available, please get in touch for an estimated quote.

My wedding planner arrived but it's damaged?
I can only refund or replace wedding planners upon submission of photographic proof of:
- damaged wedding planner AND
- damaged packaging

My wedding planner arrived but I would like to return it (don't need it anymore, I changed my mind, didn't read the description properly, etc.)?
I can only refund the cost of the planner in this case (not the original delivery costs).

Do you deliver outside the UK?
Yes I do! The cost of a shipping internationally will depend on the destination, weight and dimensions of the package. International deliveries are made by courier tracked service (for all stationery orders, excluding wedding planners and samples). Generally you can expect to receive your goods within 7 working days however this is not guaranteed and will depend on the country of destination. I not responsible for delays caused by the carrier. Customs Fees / Import Duties are not a part of our shipping fees. Please note that any international delivery may exceed expected delivery time.